SHIPPING

 

Shipping Information (U.S.)

We offer FREE Standard 3-day Shipping on all domestic U.S. merchandise orders $100 and over.

Shipping Delivery Times

Most orders will be shipped within 3 business days of order confirmation. Please allow an additional 2-7 days for delivery depending on your distance from Seattle. We are closed on weekends and all holidays.

During special promotions and new product launches, expect some delays as our small team works to deliver the best service to you.  

International Shipping

International shipping costs will automatically be calculated based on the weight of your order. The customer is also responsible for any additional local taxes or fees levied upon delivery, by their local jurisdiction, for purchasing items outside their country.

Also, please note that customs fees are not included in the shipping price. International shipping can sometimes incur additional costs, such as, duties, taxes, or tariffs. These charges can vary.  Customers should be prepared to pay these fees at time of delivery.  We apologize in advance for any inconvenience.

On exceedingly rare occasions international shipping to some countries can take 4-8 weeks. We are not responsible for any delays caused by destination country’s customs clearance processes.

Tracking Orders

Tracking and order information will be sent via email when your order is ready to be shipped. Shipping confirmation will be sent to the email address you provide to us during the purchase process. Please track your packages as GRESSA is not responsible for lost or stolen shipments. If you do not receive your tracking email, please contact hello@gressaskin.com

If there is a problem with your tracking number or package delivery, please contact USPS, or your country’s parcel service, prior to contacting us. Please contact us after the estimated delivery time.

If an item is out of stock, we will contact you to let you know approximately when the item will be available, or we will suggest an alternative. Please be aware that although we always try to have items in stock, it is not always possible.

Can I change/cancel my order?

Once an order has been placed, we cannot make changes to it. You can request to cancel your order so you can place a new order with the changes you need. Please reach out to support (hello@gressaskin.com) with your order number as quick as possible as your order may already be in the packing stage. If your package has already left our facility, we are unable to cancel it.

What if something I ordered arrived damaged?

Please contact support right away!  

What are your shipping methods and how long do they take?

Domestic 

(after standard 3 days for processing)

First Class: 3-5 business days

Priority: 1-3 business days

Priority Express: 1-2 business days (no overnight shipping)

Please note: if you choose Priority or Priority Express shipping please email us at hello@gressaskin.com so we can handle your order faster. We cannot guarantee delivery by a certain date, but we will do our best to meet the deadline. 

International

(after standard 3 days for processing)

First Class International: 10-14 business days

Priority Mail International: 6-10 business days

It has been 14 days and I still have not received my package. What do I do?

Your package is probably being held at customs. Please contact your local postal carrier office.