Returns & Exchanges

All sales are final.

Each Gressa formulation is produced in-house in our Colorado laboratory, in small, controlled batches using freshly pressed botanical ingredients. This process ensures exceptional quality and integrity, but also means every bottle is inherently perishable and cannot be re-entered into inventory once opened. For this reason, we do not accept returns.

Complexion is personal, and when entrusted to us, it is handled with care.

If your foundation or concealer shade was selected through our direct, in-house shade matching service and the result is not correct, we will provide a one-time replacement at no cost. There is no need to return the original bottle.

To request a replacement, please contact hello@gressaskin.com within 30 days of delivery, including your order number and a brief note on how the shade wears on your skin.

• This guarantee is exclusively extended to clients who received a personalized shade recommendation from the Gressa team.

• Orders placed independently — including those following the purchase of a Sample Kit or self-selected shades — are not eligible for exchange.

• One replacement is permitted per original order.

For clients who prefer to determine their shade independently, we offer both a Sample Kit and a Shade Match form prior to purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 15 days of delivery at hello@gressaskin.com. Kindly include your order number and a photograph of the issue, and we will resolve it promptly.