Client Services
Shipping & Delivery
Every order is prepared by hand in our Colorado atelier.
Enjoy complimentary ground shipping within the United States
on orders of $100 or more, and complimentary international
shipping on orders of $250 or more.
Domestic Shipping
| Service |
Order Value |
Rate |
| Standard Ground |
$100 and up |
Complimentary |
| Standard Ground |
Under $100 |
Calculated at checkout |
| Express |
Available on orders $150 and up |
Calculated at checkout |
Domestic delivery estimates are shown at checkout.
Complimentary shipping applies to standard ground service.
Express shipping is available for an additional charge on
eligible orders of $150 or more.
International Shipping
| Order Value |
Estimated Transit |
Rate |
| $250 and up |
1–3 business days |
Complimentary |
| Under $250 |
1–3 business days |
$35.00 |
International orders travel by DHL Express Worldwide.
Transit estimates exclude order processing and customs clearance.
All order thresholds are based on the merchandise total after
discounts, before taxes and shipping. All amounts are in USD.
Complimentary ground shipping within the United States on $100+.
Complimentary international shipping on $250+.
Order Processing
Orders are prepared Monday through Friday, excluding major holidays,
and typically leave the atelier within one to two business days.
During launches, promotions, and holidays, please allow three to
four business days.
Orders placed over the weekend are prepared beginning the next
business day. Processing time is separate from transit time and
applies to all shipping services, including express.
Good to Know
-
Delivery estimates.
Delivery windows are provided by the carrier and are estimates
rather than guarantees. We are not responsible for carrier delays
once a parcel has shipped.
-
Your address.
We ship to the address entered at checkout. Please review it
carefully. Parcels returned or reshipped due to an incorrect or
incomplete address may be subject to a shipping charge.
-
Duties and taxes.
International parcels may be assessed customs duties, import taxes,
and clearance fees on arrival. These are set by your country and
are the responsibility of the recipient. A parcel refused at
customs is refunded less shipping and any charges incurred.
-
Customs clearance.
International transit estimates do not include time held in
customs, which is outside our control.
-
Where we ship.
We ship to most countries worldwide. We are currently unable
to deliver to Spain or Mexico.
For assistance with your delivery, our Client Experience team is at your service.
Contact Client Experience
